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FAQs

FAQs

FAQs - Frequently Asked Questions

1. What materials are used to make Chu Du bags?

Chu Du bags are crafted from two primary materials: Canvas and Water Hyacinth, both of which are environmentally friendly. These materials are often paired with premium cow leather or PU leather for added elegance and durability.


2. How are the bags designed?

Chu Du bags are designed by our in-house team with a focus on sustainability and simplicity. Each bag reflects a spirit of exploration and is proudly manufactured entirely in Vietnam.


3. Can I personalize my bag? How?

Yes, personalizing your bag is easy! You can customize your bag through laser engraving to make it uniquely yours.


4. Does Chu Du offer custom-made bags?

Yes, but it depends on the type of order:

  • Retail Orders: We currently only sell pre-designed products created by the Chu Du team.
  • Wholesale Orders: For orders of 50 bags or more, we can accommodate custom designs.

5. Does Chu Du offer wholesale options?

Yes, we provide wholesale options starting from a minimum of 10 bags. Attractive discounts and offers are available. Contact us directly for more details:


6. Can I cancel my order after placing it?

Orders can be canceled within 7 hours of placement.


7. Why are Chu Du bags priced higher than the market average?

While Chu Du’s prices may seem higher compared to the local market, they are competitive when compared to similar-quality products in Southeast Asia.
Our bags are:

  • Designed exclusively by our team.
  • Made with carefully selected premium materials and accessories.
    These features ensure you receive an eco-friendly, aesthetically pleasing, and durable product suitable for any occasion.

8. How long does shipping take to other provinces outside Ho Chi Minh City?

Delivery typically takes 3–5 days for locations outside Ho Chi Minh City.


9. How long does delivery take within Ho Chi Minh City?

For local orders, shipping usually takes 1–2 days.


10. Does Chu Du offer express delivery within 4 hours?

Yes, we do provide express delivery within 4 hours for products without laser engraving. For engraved items, preparation time varies between 1–5 days, depending on the product.


11. Does Chu Du offer international shipping?

Not yet, but we’re working on introducing international shipping in the near future!


12. Why should I write a review for Chu Du?

Your feedback means the world to us! It not only motivates us but also helps us understand your needs better, enabling us to improve our products and services continuously.


13. Where can I leave a review?

We’re active on multiple platforms. Share your feedback on:


14. What should I do if I have questions not covered here?

Feel free to email us at chuducanvasbag@gmail.com. Our team will get back to you as soon as possible!


We hope this FAQ addresses your concerns. For additional support, don’t hesitate to reach out.